In this troubled economy, when many companies are cutting corners and skimping on service, those businesses that emphasize customer satisfaction are becoming more and more rare. Next Blinds Blinds Rockville is one such company.
Next Day Blinds earned the Angie’s List Super Service Award for 2009, which is reserved for companies that achieve and maintain a superior service rating on angieslist.com . These companies must maintain an overall “A” grade and not appear in the “penalty box.” In addition, they may not have an unsatisfactory rating with the Better Business Bureau. Less that 5% of the companies on Angie’s List achieve such high standards.
What does excellent customer service look like? In the case of Next Day Blinds it is stories like the following, reported by a customer named Kristin who had blinds installed by the company earlier this year:
A few days after installation, Kristin was surprised to be visited by a company representative checking up on her experience with the ordering and installation of the blinds. Kristin reported that everything was as she ordered and working fine, but that she wasn’t happy with the finished effect — something she clarified was due to her own choices and not the fault of Next Day Blinds. She was astonished to discover a few days later that the company would be replacing the blinds despite the fact that they were not at fault. The representative who had visited her was, in fact, the Vice President of the company and wanted to make sure she was completely happy with her blinds.